Privacy Policy

This privacy policy ("Policy") co-exists with our Terms and Conditions and together these govern the general practices of this website. We encourage all our users to familiarise themselves with this statement and our site terms.

Hotpond Media ("we", "us", and "our") will be what is known as the ‘Controller’ of the personal data you provide us with. Hotpond Media Company Registration Number is 08487030, Registered office: 26 Berrycroft Lane, Romiley, Stockport, Cheshire, England, SK6 3AU. You can contact us using the details set out at the end of this Policy.

We take our data protection and privacy responsibilities seriously. The Policy explains how we collect, use and share personal information in the course of our business activities, including:-

We may amend this notice from time to time to keep it up to date with legal requirements and the way we operate our business. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

You might find external links to third party websites on our site. This Policy does not apply to your use of a third-party site.

The legal basis for using your personal information

We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

you have provided your consent to us using the personal information (for example in relation to our electronic direct marketing activities);

our use of your personal information is in our legitimate interest as a commercial organisation (for example, in order to undertake research, assessment and analysis to enable us to develop and improve our products and services) - in these cases we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in the "Your legal rights" section below;

our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (for example in order to make/receive payments and send you contractual notices); and/or our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have (for example, where we are required to make disclosures to a regulatory body, or to a law enforcement agency or tax authority).

If you would like to find out more about the legal basis for which we process personal information please contact us using the details set out at the end of this policy.

We may also wish to share some of your information (including the contact details that we hold for you) with our carefully chosen third party partners so that they can also provide you with information (by SMS, post, email or telephone) about products and services that might be of interest to you. One of the reasons that we may wish to share your data with such third parties, including the application details you have already provided, is that if Hotpond Media cannot offer you a loan, they may be able to facilitate your loan application. This may involve completing further credit checks and you may receive additional contact. We will also use your information in this way where we have your consent to do so. Our partners have their own privacy policies. To view Hotpond Medias click here. You should read these carefully to ensure you provide the appropriate consent.

Transferring your personal information globally

Your personal information may be transferred and stored in countries outside the EU, including the United States of America, that are subject to different standards of data protection. We will take appropriate steps ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognized as providing an adequate level of legal protection or where we can be satisfied that alternative arrangement are in place to protect your privacy rights. Where we transfer your personal information outside Hotpond Media or to third parties who help provide our products and services, we obtain contractual commitments from them to protect your personal information. Some of these assurances are well recognised certification schemes like the EU - US Privacy Shield for the protection of personal information transferred from within the EU to the United States.

How we protect and store personal information

Security

We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorised disclosure or access to such information appropriate to the nature of the information concerned. Measures we take include:

Using Secure Socket Layer encryption technology;

Limiting the access our staff have to your information to the minimum required to perform their duties; and

Maintaining firewalls and security technologies to minimise the risk of external attack to our servers;

Ensuring that all your information is subject to data protection laws; and Regularly monitoring our security systems.

Storing your personal information

We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements. In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

What are your legal rights and how can you manage your privacy

Under data protection legislation, you have several rights (depending on the lawful bases for which we use your personal information) regarding the use of your personal data, as follows:

Right to Access - If at any point you wish to either confirm whether your personal data is being processed and/or access the data we hold on you, you can request to see this information, usually free of charge, and we will respond to this request within 30-day period. We may however charge a reasonable fee when a request is manifestly unfounded or excessive particularly if this is repetitive and for further copies of the same information.

Right to Withdraw Consent/Object to Direct Marketing - If you agreed to us and third parties contacting you about other products and services during the application process but later decide you no longer wish to receive such communications. You can update your contact preferences by contacting member of our team by phone or email. [Hyperlink to contact details at the bottom of this doc]. All messages we send to you will also explain how you may withdraw consents you have given.

Right of Portability - You also have the right for certain data you have provided to Hotpond Media with to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel File), so that you can move, copy or transfer this data easily to another data controller. You may also request to transmit this data directly to another organisation where it is practical for us to do so.

Right to Rectify - You are entitled to have data corrected if it is inaccurate or incomplete.

Right to Erasure - You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed because of you consenting to this and you now withdraw your consent.

Right to Object - You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).

Right to Restrict - You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether it has legitimate grounds to continue to do so.

How to complain about the use of your data

If you wish to raise a complaint about how we handled your personal data, including in relation to any of the rights outlined above, you can contact us by clicking here or calling 0161-427-1700 and we will investigate your concern. If you are not fully satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns

By clicking here you consent to our Privacy Policy and the above standards of how we may use your data from this point forward.